Explain role hierarchy in Salesforce.
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In Salesforce, Record Types serve a key purpose in managing and customizing different business processes for different users, departments, or use cases within the same object. Here’s a breakdown of their primary purpose.
Salesforce Reports and Dashboards are powerful tools used to visualize, analyze, and monitor data stored in Salesforce. They're essential for turning raw data into actionable insights that help businesses make better decisions, track performance, and identify trends or issues.
In Salesforce, Role Hierarchy is a key part of its data access model that determines record-level visibility within an organization. It allows users higher in the hierarchy to access (view, edit, transfer, and report on) records owned by users lower in the hierarchy, regardless of the organizational-wide defaults (OWD).
🔑 Key Concepts of Role Hierarchy
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Defines Levels of Data Access:
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Based on a tree-like structure that mirrors the organization's management hierarchy.
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Higher roles inherit access to the data of users in lower roles.
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Works with Org-Wide Defaults (OWD):
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OWD define the baseline level of access to records (e.g., Private, Public Read Only).
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Role hierarchy can open up access on top of restrictive OWDs.
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Record Ownership-Based:
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It only affects records owned by users.
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Users higher in the hierarchy can access records owned by users beneath them.
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Does Not Imply Permissions:
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It doesn’t give permission to create, delete, or perform actions—just access to records.
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Permissions come from Profiles and Permission Sets.
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Read More
What is a report type in Salesforce?
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